Explore the qualifications for a successful customer service role, the responsibilities of a customer success analyst, the necessity of a degree for a CSM, and the difficulty of CSM exams.
What are the qualifications for customer success?
A customer success manager usually has a bachelor’s degree. But many companies don’t require a degree to apply for a customer success role. Experience in customer-facing roles and a proven track record of understanding customers’ needs are most important.
What does customer success analyst do?
The main goal of a customer success analyst is to help keep customers satisfied with a company’s products or services. They achieve this by analyzing customer feedback, identifying areas of improvement, and developing strategies to increase customer satisfaction.
Do you need a degree to be a CSM?
In order to qualify for most customer success manager positions, you’ll need to have a bachelor’s degree. According to Zippia, 77.5 percent of customer success managers have a bachelor’s degree, 12.3 percent have a master’s degree, and only 6.9 percent have an associate degree .
Is CSM hard to pass?
The CSM exam is generally easy to pass with a passing grade of approximately 74%, where PSM exam requires a minimum of 85% to pass which is difficult when compared to CSM and CSM course fee is less comparably.