Explore the potential earnings, job satisfaction, and challenges faced by customer success managers in this comprehensive article. Dive deep into possibilities and hurdles in this demanding career.
Can you make a lot of money as a customer success manager?
And as a result, they’re well-compensated for their efforts. According to Glassdoor, the average base salary customer success managers earn is $74,015 as of July 2023 . Furthermore, they earn an average of $21,564 in additional pay, which may result from commission, cash bonuses, tips, and profit sharing.
Can you make good money in customer success?
These roles are a clear career path after 1+ years as a CSM and typically pay in the $120k-$175k range. Or CSMs can move into team leadership roles which are a similar range with a pathway to Director of CS or VP of CS at a startup which often pay in the $150k to $250k range.
Are customer success managers happy?
Do customer success managers find their jobs meaningful? On average, customer success managers rate the meaningfulness of their work a 2.6/5. The majority of customer success managers struggle to find any sort of meaning in their work, likely resulting in less satisfaction with the career overall.
Is being a customer success manager hard?
Customer Success professionals need to do many things. They need to be tech savvy, ultimately become proficient at certain hard skills, and need to be willing to be accountable for their results.
Is customer success a stressful career?
Customer Success is a challenging career. And even the most competent CSMs (Customer Success Managers) can feel overwhelmed. But even with these difficulties, a career in CS can also be very rewarding. In this article, I’m going to walk through how you can know if Customer Success is right for you.
Are customer success managers overworked?
“It is common for customer success managers (CSMs) to have a large workload with many responsibilities. It is a complex role, and having a wide range of responsibilities can be challenging, leading to feeling overwhelmed and overworked.